How can we help you today?
Why is my passcode not being accepted?
Make sure that your passcode is a 4-to-6-digit unique combination of numbers. We recommend you change your password once in a while for optimal security of your account. If you happen to forget your passcode, you can recover and update it with the forgot passcode option.Was this answer helpful?
What is YAP?
YAP is a digital banking application with banking services provided by RAKBANK. YAP brings innovative finance solutions to users, making it easier to send, spend and manage your money. You can easily open an account in seconds from your mobile for free, with no minimum balance or salary requirements necessary. Once you create your account with YAP and complete a successful identity verification, RAKBANK will generate an IBAN for you, and YAP will deliver a debit card to your doorstep, free of cost.Was this answer helpful?
How can I invite family and friends to join YAP?
Lead the digital banking revolution, and get the most out of your YAP features - share YAP with your friends! Once you download YAP and get on the queue, you will find a button that allows you to share YAP with your contact list. Make sure to invite your friends, family or anyone you think you would send money transfers to the most so they can sign up and join the queue ASAP. The faster they get on the queue, the closer they will get their account onboarded. You can share YAP with friends via your unique referral link on WhatsApp, SMS or copy and paste.Was this answer helpful?
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Just head to <Help> in the app