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What should I do if my YAP card is damaged or stolen?

If you have any reason to suspect that your YAP card is lost or stolen, you should immediately report your card as lost, stolen or damaged within the app. If the card remains lost or stolen, you can request a new card via your YAP online digital banking account. Until you receive your new card, we recommend freezing your card with our freeze card feature in-app to keep your account and money safe.

If your card gets swallowed by an ATM, don’t panic. Immediately block and reorder your card. When you request a new card, your existing card will be blocked and destroyed. You will then receive a replacement card within 1 to 2 business days. Once you receive the new card and activate it in-app, you can YAP again! Please note, your original card number will change when you replace a card.

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