How can we help you today?

  • What is YAP?

    YAP is a digital banking application with banking services provided by RAKBANK. YAP brings innovative finance solutions to users, making it easier to send, spend and manage your money. You can easily open an account in seconds from your mobile for free, with no minimum balance or salary requirements necessary. Once you create your account with YAP and complete a successful identity verification, RAKBANK will generate an IBAN for you, and YAP will deliver a debit card to your doorstep, free of cost.

  • Is YAP a bank?

    YAP is a digital banking application, not a bank. RAKBANK provides our banking services. YAP provides users with a revolutionary and technologically innovative way to send, spend and manage their money through an online banking account via mobile app. YAP brings intelligent payment solutions to users under the BIN sponsorship of RAKBANK. BIN stands for a bank identification number, which refers to the first four to six numbers that appear on your YAP card.

  • How can I get in touch with YAP?

    We would love to talk! Reach us via:

    • Live chat with us via the YAP app.
    • Send us a message via WhatsApp (Link also found within the app)
    • Email us at  [email protected] us a call at 600 55 1214
    • Or feel free to DM us on any of our socials! @yapbanking

  • Where can I use my YAP card?

    Your YAP app can work anywhere in the world; thus, you can use your YAP card (by Mastercard) anywhere that Mastercard is accepted.

  • Where are YAP branches located?

    YAP is a financial technology company, not a bank – this means that we do not have any brick-and-mortar branches. If you have any questions or need help, you can reach out to one of our YAP agents through the app via live chat or WhatsApp, or call us at 600 55 1214

  • How can I invite family and friends to join YAP?

    Lead the digital banking revolution, and get the most out of your YAP features – share YAP with your friends! Once you download YAP and get on the queue, you will find a button that allows you to share YAP with your contact list. Make sure to invite your friends, family or anyone you think you would send money transfers to the most so they can sign up and join the queue ASAP. The faster they get on the queue, the closer they will get their account onboarded. You can share YAP with friends via your unique referral link on WhatsApp, SMS or copy and paste.

  • Where is YAP based?

    Our headquarters are in Dubai, UAE.

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Wanna talk?

Call us at +971 600 55 1214 and we’ll be happy to help

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Just head to <Help> in the app