How can we help you today?

  • Who can sign up for YAP?

    As long as you are over the age of 18 and have a valid Emirates ID, you can create an account with YAP in seconds. You do not need a minimum salary or balance requirements necessary – just a mobile number, Emirates ID and 30 seconds!

  • Do I need data or Wi-Fi to use this service?

    Yes. Like most apps, you will need cellular data or a WI-FI connection to use our online digital banking app. Having an internet connection ensures you get real-time notifications wherever you are.

  • What are the system requirements for my phone/device?

    To use our online digital banking app on iOS, we support all versions from 11.4 and above. If you are using an Android, version 6.0 or more works just fine.

  • Do you offer joint accounts?

    No. Your online digital banking account is your own. The beauty of YAP is receiving personalized insights into your spending habits.

  • I signed up. Now what?

    Once you create your online digital banking account with YAP, you get an allocated IBAN from RAKBANK that will be activated as soon as we verify your account. Once your account is verified, we will deliver your YAP card straight to your door and notify you to set up your pin in-app. Then, simply create your pin and top up your account to begin using YAP!

  • How long do I have to wait to use YAP once I sign up?

    You will be allocated an IBAN from RAKBANK as soon as you sign up. Once you are verified, your IBAN will be activated, and we will create a virtual debit card for you. Your physical debit card, by Mastercard, will be sent to you within two days.

  • My YAP account got rejected – why?

    There is a slight chance that an application may get rejected due to compliance reasons, keeping in line with regulatory policies. We will inform you immediately if that is the case.

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Wanna talk?

Call us at +971 600 55 1214 and we’ll be happy to help

Get help in the app

Just head to <Help> in the app