How can we help you today?
How secure is YAP?
Not only is your YAP digital banking account secured by a PIN code, but all cards come with a secure chip* Transaction made in-app or online will be confirmed by an OTP sent to your registered mobile number. This way, YAP prevents any unauthorized payments from taking place.
*The embedded chip in your card stores information in a secured and encrypted format, making it difficult for unauthorized users to copy or gain access to it.Was this answer helpful?
How can I keep my account safe and secure?
You can keep your YAP digital banking account safe by regularly changing your passcode and keeping your account details confidential. Never share your passcode or PIN with anyone. We recommend that you update your passcode every few months as an added security measure. You should not allow anyone else to use your card on your behalf.Was this answer helpful?
Can someone else use my YAP card?
Someone else may use your card if they know your PIN. However, to protect yourself from unauthorized use or criminal activity, we strongly recommend keeping your PIN private. Please note, we do not send out a printed PIN at the time of card delivery.Was this answer helpful?
Who has access to my personal information?
Someone stole my phone, is my information compromised?
If you lost your phone, please contact our customer support team at 600521451 immediately.Was this answer helpful?
Read our blog
Follow the latest news and stories.
Call us at +971 600 55 1214 and we’ll be happy to help
Get help in the app
Just head to <Help> in the app