How can we help you today?

  • How do I get an online digital banking account with YAP?

    If you are a new user:

    • Download YAP (available on iOS and Android)
    • Launch the app
    • Once you get to the welcome screen, create your account in a few easy steps. Remember to keep your Emirates ID on hand!
    • You are in – welcome to YAP.

  • Is YAP free?

    YAP is free to download and use. You do not require a minimum salary or have to maintain a minimum balance to create an account or begin using YAP. Future card plans will allow you to upgrade to a paid YAP account or pay for selected packages on the go for more features. While YAP is free, certain transactions or transfers may come with banking fees. You can see a list of these fees under the more section in the app or our website.

  • Can I have more than one type of account?

    At the moment, YAP only offers personal current digital banking accounts and debit cards.

  • What do I need to open a personal digital banking account?

    To open a YAP personal account, you must have the following:

    • An active UAE mobile number
    • An email ID
    • Valid Emirates ID

  • Do you offer online digital business accounts?

    For now, we do not offer business accounts. However, when we do launch YAP for business, you will need:

    • An active UAE mobile number
    • Email address
    • Valid Emirates ID
    • Company trade license

  • Am I required to keep a minimum balance in my account?

    Nope! No minimum balance is required to maintain your YAP digital banking account.

  • How can I deposit money into my YAP account?

    You can deposit money into your YAP digital banking account through any RAKBANK ATM/CDM machine via cash or cheque. You can also top up through another bank debit or credit card issued in the UAE or do a fund transfer using your existing bank account.

  • Is it possible for my account to go into a negative balance?

    You cannot overdraw your YAP digital banking account. YAP is a current account and uses only the money you have added to your account.

  • Can I issue cheques from my YAP account?

    We do not issue cheque books with your YAP current digital banking account – but if you receive a cheque in your name, you can deposit it into your YAP account using any RAKBANK cheque deposit machine.

  • Can I rename my account on the app?

    You can not rename your digital banking account, but you can rename your virtual cards in the app. YAP also lets you choose the name you would like displayed on your main debit card when you sign up. However, if you wish to change the name of your card at a later date, you can do so from the app and reorder a new card. Charges may apply.

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Call us at +971 600 55 1214 and we’ll be happy to help

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Just head to <Help> in the app